SlotsGallery Privacy Policy

At SlotsGallery, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit slotsgallery.com, register an account, or use any of our services. By accessing our platform, you agree to the practices described below. If you have questions about how SlotsGallery handles your data, our support team is available via live chat and email at any time.

Who We Are

SlotsGallery is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica (reg. no. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under Licence no. 0000064 issued by the Tobique Gaming Commission. For dispute resolution, we work with an independent ADR provider, EGIS (disputes@egis-adr.com). Throughout this policy, "we," "us," and "our" refer to SlotsGallery and its operating entity.

Information We Collect

When you create an account or browse our platform, we collect several categories of personal data in order to provide our gaming services, verify your identity, and comply with legal obligations. We gather this information directly from you, automatically through your use of our site, and sometimes from trusted third parties such as payment providers or verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We collect identity verification documents when required for KYC and AML compliance
• We record your deposit and withdrawal history, including the payment methods you use such as Visa, Mastercard, Skrill, Neteller, or cryptocurrencies
• We track your gameplay activity, including games played, session duration, and wagering patterns
• We collect technical data such as IP address, device type, browser information, and login timestamps
• We may collect communication records when you contact our customer support team

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating SlotsGallery and ensuring a safe, compliant environment for our players. Our processing of your information is based on contractual necessity, legal obligation, legitimate interest, or your consent, depending on the context.

• We use your information to create and manage your account and verify your phone number before processing withdrawal requests
• We use your data to process deposits and withdrawals, including applying the correct minimum deposit of €20 and our applicable withdrawal limits
• We use your activity data to detect fraud, prevent money laundering, and comply with our licensing obligations
• We use your contact details to send you information about our welcome bonus, promotions such as the Monday and Wednesday free spins offers, and VIP loyalty updates — unless you have opted out or are located in Sweden or Finland, where loyalty and promotional rewards are not available
• We analyze aggregated data to improve our slots, live casino, table games, and overall platform performance

Legal Basis and Cookies

We rely on cookies and similar tracking technologies to operate SlotsGallery effectively, remember your preferences, and understand how you interact with our games and promotions. You can control cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of our site. Our cookie practices are described in more detail in our separate Cookie Policy, available on our website.

Sharing Your Information

We do not sell your personal data. However, we may share your information with carefully selected third parties who help us deliver our services.

• We share data with payment processors, including Tronabriz Limited for Paysafe transactions, to complete your deposits and withdrawals
• We share information with our game providers, such as BGaming, NetEnt, Pragmatic Play, Play'n GO, and others, to the extent necessary for game functionality and fairness verification
• We disclose data to regulatory authorities, auditors, or law enforcement when legally required
• We may share information with our ADR partner, EGIS, in the event of an unresolved dispute
• We share data with fraud prevention and identity verification services to protect our platform and our players

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. Transaction records, KYC documents, and communication logs may be retained for several years in accordance with Costa Rican regulations and our licensing requirements under the Tobique Gaming Commission.

Your Rights

We want you to feel confident that your data is handled responsibly. Depending on your jurisdiction, you may have the following rights regarding the personal information we hold about you.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact us at support@slotsgallery.com, and our team will respond to your request in a timely manner.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, restricted internal access, and secure storage of financial and identity information. While we take data protection seriously, no method of electronic transmission or storage is completely secure, and we encourage you to also safeguard your own login credentials.

International Data Transfers

Because SlotsGallery serves players across multiple regions, including Australia, Germany, France, Italy, and Norway, your data may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure that any such transfer is accompanied by adequate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

Please note that we do not offer our services to residents of certain restricted countries, as listed in our Terms and Conditions. If you access our site from a restricted jurisdiction, we reserve the right to limit, suspend, or terminate your account and associated data processing activities in accordance with our compliance obligations.

Children's Privacy

SlotsGallery is intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this page periodically. Continued use of SlotsGallery after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by emailing support@slotsgallery.com. We are here to help and ensure your experience with SlotsGallery remains safe, transparent, and enjoyable.